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Payment, Shipping & Returns

Payment Policy

You may pay via credit card. The credit cards accepted are as follows: VISA, MasterCard, Discover and American Express.

We will take payment in full at the time of order. If order is placed before 4 p.m. CST, it will ship the same business day. 

If some or all of the goods are not in stock we will inform you and depending on the expected delivery date we may offer you a partial or full refund.

Returns Policy

You may return most new, unopened items within 30 days of delivery. We will refund the purchase price less any delivery charges and less a 20% restocking fee. This returns policy does not apply to downloadable software products which, once ordered, cannot be returned or refunded.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


All items are shipped via FedEX, currently we only ship within the USA. No shipping to Alaska, Hawaii, Puerto Rico, APO's or PO Boxes. If you are outside of the continental United States, please contact your local MultiCam distributor or visit

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

FexEx Transit Map